1.1. The online store aeterie.com is operated by WPPH Spółka z o.o. with its registered office in Warsaw.

1.2. These Terms and Conditions are addressed to both consumers and entrepreneurs using the online store (except for Section 9 of the Terms and Conditions, which is addressed only to entrepreneurs).

1.3. The Administrator of personal data processed in connection with the implementation of these Terms and Conditions is WPPH Spółka z o.o., with its registered office at ul. Marynarska 14, 02-674 Warsaw, NIP: 5214052712, REGON: 527450873, KRS: 0001081160. Contact with the Administrator is possible by post at the address of the office or by email: contact@aeterie.com. Personal data is processed for the purposes, within the scope, and based on the principles specified in these Terms and Conditions, in the section dedicated to privacy – Section 10 of these Terms and Conditions.

1.4. Definitions:

1.4.1. WORKING DAY – any day from Monday to Friday, excluding statutory holidays.

1.4.2. REGISTRATION FORM – a form available in the Online Store that allows for the creation of an Account.

1.4.3. ORDER FORM – an electronic service, an interactive form available in the Online Store allowing customers to place an order, including adding products to the electronic shopping cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.

1.4.4. CUSTOMER – (1) a natural person with full legal capacity, and in cases provided for by applicable law, also a natural person with limited legal capacity; (2) a legal entity; or (3) an organizational unit without legal personality, which is granted legal capacity by law – who has concluded or intends to conclude a Sales Agreement with the Seller.

1.4.5. CIVIL CODE – the Civil Code Act of April 23, 1964 (Journal of Laws of 1964, No. 16, item 93, as amended).

1.4.6. ACCOUNT – an electronic service, a set of resources in the service provider’s teleinformatics system, designated by a unique name (login) and password provided by the customer, where the customer’s data and order history are stored.

1.4.7. NEWSLETTER – an electronic service enabling customers to automatically receive periodic content from the service provider via email, containing information about products, new arrivals, and promotions in the Online Store.

1.4.8. PRODUCT – a movable item available in the Online Store, which is the subject of the Sales Agreement between the Customer and the Seller.

1.4.9. TERMS AND CONDITIONS – the present regulations of the Online Store.

1.4.10. ONLINE STORE – the online store available at the address: aeterie.com.

1.4.11. SELLER; SERVICE PROVIDER – WPPH Spółka z o.o., ul. Marynarska 14, 02-674 Warsaw, NIP: 5214052712. REGON 527450873,  KRS 0001081160, email address: contact@aeterie.com.

1.4.12 SALES AGREEMENT – a contract for the sale of a product concluded between the Customer and the Seller through the Online Store.

1.4.13. ELECTRONIC SERVICE – a service provided electronically by the service provider to the customer via the Online Store.

1.4.14. SERVICE RECIPIENT – (1) a natural person with full legal capacity, or in cases specified by applicable law, also a natural person with limited legal capacity; (2) a legal entity; or (3) an organizational unit without legal personality, which is granted legal capacity by law – using or intending to use an Electronic Service.

1.4.15. CONSUMER RIGHTS ACT – the Act of May 30, 2014, on Consumer Rights (Journal of Laws of 2014, item 827, as amended).

1.4.16. ORDER – the Customer’s declaration of will submitted through the Order Form, aimed at concluding a Sales Agreement with the Seller.

1.4.17.1. DISCOUNT CODE – a combination of letters, numbers, or other characters granting the customer a special offer when entered in the appropriate field in the shopping cart during the order process.

1.4.17.2. The discount code has a specified validity period, indicated in the campaign information. It can only be used within a certain time frame and only for one order.

1.4.17.3. The discount code does not reduce the shipping costs.

1.4.18.1 GIFT VOUCHER – an electronic document containing a code that entitles its holder to acquire certain products from the Store without payment, within the specified period, for the amount stated in the content of the voucher. The gift voucher entitles only to the cashless purchase of any products from the aeterie.com online store by entering the code on the cart page. It is not exchangeable for cash and does not entitle the holder to receive the difference between the voucher value and the value of the products purchased with it.

1.4.18.2 The gift voucher can be used only once.

1.4.18.3. The gift voucher is valid until the date specified in its content as the expiration date.

1.4.18.4. The gift voucher can be combined with other discounts and coupons.

1.4.19.1 BOOKERO RESERVATION SYSTEM – an online reservation system designed for Customers to schedule an individual visit to the showroom at Marynarska 14 or to pick up their order in person.

1.4.19.2 RESERVATION FORM – a form available on the website that allows for making a reservation for an individual visit to the showroom at Marynarska 14 or for personal order pickup.

1.4.19.3 RESERVATION – the customer’s declaration of intent made using the reservation form, specifying the essential terms of the reservation for an individual visit or personal order pickup.

2.1. The following Electronic Services are available on the Online Store: Account, Order Form, and Newsletter.

2.1.1. Account – using the Account is possible after the Consumer completes two consecutive steps: (1) filling out the Order Form, and (2) clicking the “Create Account” field. In the Registration Form, it is necessary for the Consumer to provide the following information: first and last name/company name, address (street, house/apartment number, postal code, city, country), email address, contact phone number, and password. In the case of Consumers who are not individuals, the company name and VAT number (NIP) must also be provided.

2.1.1.1. The Electronic Service Account is provided free of charge for an indefinite period. The Consumer has the right to delete the Account (cancel the Account) at any time and without providing a reason, by sending a request to the Service Provider, in particular via email to: contact@aeterie.com or in writing to: aeterie, ul. Marynarska 14, 02-674 Warsaw.

2.1.2. Order Form – using the Order Form starts when the Customer adds the first Product to the electronic shopping cart on the Online Store. The Order is placed after the Customer completes two consecutive steps: (1) filling out the Order Form, and (2) clicking on the “Buy and Pay” field on the Online Store website after filling out the Order Form. Until this moment, the Customer can independently modify the entered data (to do this, the Customer should follow the displayed messages and information available on the Online Store website). The Order Form requires the Customer to provide the following information: first and last name/company name, address (street, house/apartment number, postal code, city, country), email address, contact phone number, and details related to the Sales Agreement: Product(s), quantity of Product(s), delivery method and address for the Product(s), payment method. In the case of Customers who are not individuals, the company name and VAT number (NIP) must also be provided.

2.1.2.1. The Order will be processed if it is paid for by the Customer. If the Order is not paid within 30 minutes of its placement, it will be canceled. This applies to all orders, regardless of the chosen delivery/pick-up method.

2.1.2.2. The Electronic Service Order Form is provided free of charge and is of a one-time nature, terminating upon the placement of an Order through it, cancellation of the Order, or the earlier cessation of the Customer’s use of the Order Form.

2.1.3. Newsletter – subscribing to the Newsletter occurs after providing the email address in the “Newsletter” field located in the footer of the Online Store website, and clicking the “Subscribe” button. The Newsletter can also be subscribed to by checking the appropriate checkbox during the creation of an Account – once the Account is created, the Consumer will be subscribed to the Newsletter.

2.1.3.1. The Electronic Service Newsletter is provided free of charge for an indefinite period. The Consumer has the right to unsubscribe from the Newsletter (cancel the Newsletter) at any time and without providing a reason, by sending a request to the Service Provider, in particular via email to: contact@aeterie.com or in writing to: aeterie, ul. Marynarska 14, 02-674 Warsaw.

2.2. Technical requirements necessary for cooperation with the teleinformatic system used by the Service Provider: (1) a computer, laptop, or other multimedia device with internet access; (2) access to email; (3) web browser: Mozilla Firefox version 11.0 or higher, Internet Explorer version 7.0 or higher, Opera version 7.0 or higher, Google Chrome version 12.0.0 or higher; (4) recommended minimum screen resolution: 1024×768; (5) enabling the ability to save cookies and handle Javascript in the web browser.

2.3. The Consumer is obliged to use the Online Store in accordance with the law and good customs, taking into account the respect for personal rights and intellectual property rights of the Service Provider and third parties. The Consumer is obliged to provide data that is consistent with the facts. The Consumer is prohibited from providing unlawful content.

2.4. Complaint procedure:

2.4.1. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the product complaint procedure, which is outlined in points 6 and 7 of the Terms and Conditions) can be submitted by the Consumer:

2.4.2. in writing to: aeterie, ul. Marynarska 14, 02-674 Warsaw.

2.4.3. electronically via email to: contact@aeterie.com;

2.4.4. It is recommended that the Consumer include the following information in the complaint description: (1) information and circumstances regarding the subject of the complaint, especially the type and date of the issue; (2) the Consumer’s request; and (3) the contact details of the person submitting the complaint – this will help and speed up the processing of the complaint by the Service Provider. The requirements mentioned in the previous sentence are recommendations and do not affect the effectiveness of complaints submitted without the recommended description.

2.4.5. The Service Provider will respond to the complaint immediately, but no later than within 14 calendar days from the date of its submission.

3.1. The price of the Product displayed on the Online Store page is given in Polish złoty and includes taxes. The Customer is informed on the Online Store pages during the order process about the total price of the Product, including taxes, as well as the delivery costs (including transport, delivery, and postal services fees) and other costs. If the amount of these fees cannot be determined, the Customer is informed about the obligation to pay them when placing the Order, including at the moment when the Customer expresses their intention to enter into the Sales Agreement.

3.2. Procedure for concluding the Sales Agreement in the Online Store via the Order Form:

3.2.1. The Sales Agreement between the Customer and the Seller is concluded after the Customer submits an Order in the Online Store in accordance with section 2.1.2 of these Terms and Conditions.

3.2.2. After the Order is placed, the Seller promptly confirms its receipt and simultaneously accepts the Order for processing. Confirmation of the Order receipt and its acceptance for processing occurs by the Seller sending the Customer an email to the email address provided during the Order submission. This email includes at least the Seller’s statements about receiving the Order, accepting it for processing, and confirming the conclusion of the Sales Agreement. The Sales Agreement between the Customer and the Seller is concluded when the Customer receives the above-mentioned email. The process of executing the Sales Agreement by the Seller begins after the Customer fulfills the condition specified in section 4.2.1 of these Terms and Conditions.

3.3. The content of the Sales Agreement is recorded, secured, and made available to the Customer by (1) making these Terms and Conditions available on the Online Store’s website and (2) sending the Customer the email referred to in section 3.2.2 of these Terms and Conditions. The content of the Sales Agreement is additionally recorded and secured in the Seller’s Online Store system.

3.4. If the Customer does not make payment within the time specified in section 4.2.1 of these Terms and Conditions, the agreement is considered not concluded.

4.1. The Seller provides the Customer with the following payment methods for the Sales Agreement:

4.1.1. Electronic payments and credit card payments via services – the available current payment methods are specified on the Online Store’s website in the “Payment Methods” section.

4.1.1.1. The settlement of transactions made via electronic payments and credit card payments is carried out according to the Customer’s choice through the available payment providers.

4.2. Payment deadline:

4.2.1. The Customer is obliged to make the payment within 30 minutes from placing the Order; otherwise, the Order will be canceled.

5.1. Delivery of the Product is available within the territory of the Republic of Poland and selected countries in Europe and worldwide.

5.2. Delivery of the Product to the Customer is paid unless the Sales Agreement states otherwise. The delivery costs (including transport, delivery, and postal services fees) are indicated to the Customer on the Online Store’s pages in the “Shipping Method” section and during the order process, including at the moment when the Customer expresses their intention to enter into the Sales Agreement.

5.3. The Seller provides the Customer with the following delivery or collection methods for the Product:

5.3.1. Domestic courier shipment

5.3.2. International shipment via Polish Post

5.4. The delivery time of the Product to the Customer within the territory of the Republic of Poland is up to 7 Business Days from the moment the Store confirms the acceptance of the order for processing. The delivery time of the Product to the Customer outside the territory of the Republic of Poland depends on the services of Polish Post.

6.1. The basis and scope of the Seller’s liability towards the Customer, in the event that the sold Product has a physical defect, i.e., is not in accordance with the contract, or a legal defect (liability under warranty), are defined by generally applicable legal provisions, in particular the Civil Code. A claim cannot be made due to defects that the Customer was aware of at the time of the conclusion of the contract.

6.2. The Seller is obliged to deliver a Product to the Customer that is free of defects.

6.3. The Customer may submit a complaint:

6.3.1. in writing to the address: ul. Marynarska 14, 02-674 Warsaw,

6.3.2. electronically via email to: contact@aeterie.com;

6.4. It is recommended that the Customer include in the description of the complaint: (1) information and circumstances related to the subject of the complaint, particularly the type and date of the defect; (2) the request for how to bring the Product into conformity with the Sales Agreement or a statement for a price reduction or withdrawal from the Sales Agreement; and (3) contact details of the person submitting the complaint – this will facilitate and speed up the processing of the complaint by the Seller. The requirements mentioned in the previous sentence are merely recommendations and do not affect the effectiveness of complaints submitted without the recommended complaint description.

6.4.1. In the case of submitting a complaint, the Customer is obliged to deliver the defective Product to the Seller’s address (ul. Marynarska 14, 02-674 Warsaw).

6.5. The Seller will respond to the Customer’s complaint no later than 14 days from its receipt. The Seller will respond to the Customer’s complaint containing a specified request for repair of the Product, exchange of the Product for a new one, or a price reduction of the Product, along with the indication of the reduced price, immediately, no later than 14 days from the day after the receipt of the complaint package containing the defective product. Failure by the Seller to respond within the above time frame means that the Seller considers the complaint justified.

6.6. In the case of a justified complaint, the return of shipping costs will only cover the reasonable cost of shipping – standard shipping that does not generate excessive costs. Costs of other types of shipping chosen by the Customer will be reimbursed only up to the amount of the cost of standard, cheapest shipping.

6.7. In the case of an unjustified complaint, the goods will be returned along with a written explanation of the reason for the rejection of the complaint.

7.1. Detailed information regarding the possibility for a Customer who is a consumer to use out-of-court methods for resolving complaints and pursuing claims, as well as the rules for accessing these procedures, are available at the offices and websites of county (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection, and at the following websites of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.

7.2. The Customer who is a consumer has the following examples of out-of-court methods for resolving complaints and pursuing claims:

7.2.1. The Customer is entitled to refer the matter to a permanent consumer arbitration court, referred to in Article 37 of the Act of December 15, 2000, on the Trade Inspection (Journal of Laws 2001 No. 4, item 25, as amended), with a request to resolve a dispute arising from the concluded Sales Agreement. The regulations governing the organization and functioning of permanent consumer arbitration courts are set out in the regulation of the Minister of Justice of September 25, 2001, on the organization and operation of permanent consumer arbitration courts (Journal of Laws 2001, No. 113, item 1214).

7.2.2. The Customer is entitled to refer the matter to the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of December 15, 2000, on the Trade Inspection (Journal of Laws 2001 No. 4, item 25, as amended), with a request to initiate mediation proceedings for amicably resolving a dispute between the Customer and the Seller. Information regarding the principles and procedures for the mediation process conducted by the provincial inspector of the Trade Inspection is available at the offices and websites of individual Provincial Inspectorates of the Trade Inspection.

7.2.3. The Customer may obtain free assistance in resolving a dispute between the Customer and the Seller by using free assistance from the county (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., Federation of Consumers, Association of Polish Consumers). Advice is provided by the Federation of Consumers through the free consumer hotline at 800 007 707 and by the Association of Polish Consumers at the email address porady@dlakonsumentow.pl.

8.1. A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without providing a reason and without incurring any costs, except for the costs specified in point 8.8 of the Terms and Conditions. To meet the deadline, it is sufficient to send a statement before the deadline expires. The statement of withdrawal may be submitted:

8.1.1. in writing to the address: Aeterie, ul. Marynarska 14, 02-674 Warsaw;

8.1.2. The right to withdraw from the contract referred to in point 8.1 does not apply if the Customer purchased a non-prefabricated Product, made according to their specification or serving to satisfy their individualized needs;

8.2. A sample withdrawal form is included in Annex 2 to the Consumer Rights Act and is also available on the Online Store’s website in the “Return Form” section. The consumer may use the form, but it is not mandatory. The consumer should attach the printed and completed return form to the returned product to facilitate the identification of the withdrawal from the contract.

8.3. The period for withdrawal from the contract starts:

8.3.1. for a contract where the Seller is to deliver a Product and transfer its ownership (e.g., the Sales Agreement) – from the moment the consumer or a third party designated by them, other than the carrier, takes possession of the Product, and in the case of a contract: (1) covering multiple Products delivered separately, in batches, or in parts – from the moment of taking possession of the last Product, batch, or part, or (2) involving regular delivery of Products over a specified period – from the moment of taking possession of the first Product;

8.3.2. for other contracts – from the day the contract is concluded.

8.4. In the case of withdrawal from a distance contract, the contract is considered as not concluded.

8.5. The Seller is obliged to immediately, no later than 14 calendar days from the day of receiving the consumer’s statement of withdrawal from the contract, return all payments made by the consumer, including the cost of delivery of the Product (except for additional costs arising from the delivery method selected by the Customer that is different from the cheapest standard delivery method available in the Online Store). The Seller will refund the payment using the same payment method the consumer used, unless the consumer explicitly agrees to another method of return that does not incur any costs for them. If the Seller has not offered to collect the Product from the consumer, they may withhold the refund of the payments received from the consumer until the Product is returned or the consumer provides proof of its return, whichever happens first.

8.6. The consumer is obliged to immediately, no later than 14 calendar days from the day of withdrawal from the contract, return the Product to the Seller or hand it over to a person authorized by the Seller to collect it, unless the Seller has offered to collect the Product. To meet the deadline, it is sufficient to send the Product back before the deadline expires. The return should be sent to: Aeterie, ul. Marynarska 14, 02-674 Warsaw, and the return form should be attached to the shipment.

8.7. The consumer is responsible for any decrease in the value of the Product resulting from using it in a manner that goes beyond what is necessary to determine the nature, characteristics, and functioning of the Product.

8.8. Possible costs related to the consumer’s withdrawal from the contract, which the consumer is obliged to bear:

8.8.1. If the consumer has chosen a delivery method other than the cheapest standard delivery available in the Online Store, the Seller is not obliged to refund the consumer the additional costs incurred.

8.8.2. The consumer bears the direct costs of returning the Product.

8.8.3. In the case of a Product that is a service, the execution of which – at the consumer’s explicit request – started before the expiry of the withdrawal period, the consumer, who exercises the right of withdrawal after making such a request, is obliged to pay for the services rendered up to the moment of withdrawal. The payment amount is calculated proportionally to the extent of the service performed, based on the price or remuneration agreed in the contract. If the price or remuneration is excessive, the market value of the service performed is used as the basis for calculating this amount.

8.9. The right to withdraw from a distance contract does not apply to a contract where the subject of the service is a non-prefabricated Product, made according to the consumer’s specification or serving to meet their individualized needs, as well as to a contract where the subject of the service is a Product delivered in a sealed package, which cannot be returned for health or hygiene reasons if the packaging has been opened after delivery.

9.1. This section of the Terms and Conditions and the provisions contained therein apply exclusively to Clients and Service Users who are not consumers.

9.2. The Seller has the right to withdraw from the Sales Agreement concluded with a Client who is not a consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may occur without providing a reason and does not give rise to any claims on the part of the Client who is not a consumer towards the Seller.

9.3. In the case of Clients who are not consumers, the Seller has the right to limit available payment methods, including requiring full or partial prepayment, regardless of the chosen method of payment and the fact of concluding the Sales Agreement.

9.4. Once the Seller has handed the Product over to the carrier, the benefits and burdens related to the Product, as well as the risk of accidental loss or damage to the Product, pass to the Client who is not a consumer. In such a case, the Seller is not responsible for the loss, damage, or destruction of the Product from the moment it is accepted for transport until it is handed over to the Client, nor for any delays in the transportation of the shipment.

9.5. If the Product is sent to the Client via a carrier, the Client who is not a consumer is obliged to examine the shipment in a timely manner and in the way customary for such shipments. If the Client notices any loss or damage to the Product during transport, they are required to take all necessary steps to determine the carrier’s liability.

9.6. According to Article 558 § 1 of the Civil Code, the Seller’s liability for the warranty of the Product towards a Client who is not a consumer is excluded.

9.7. In the case of Service Users who are not consumers, the Service Provider may terminate the Electronic Service Agreement with immediate effect and without giving reasons by sending a relevant statement to the Service User.

9.8. The liability of the Service Provider/Seller towards the Service User/Client who is not a consumer, regardless of its legal basis, is limited – both for a single claim and for all claims in total – to the amount of the price paid and the delivery costs under the Sales Agreement, but not more than one thousand zlotys. The Service Provider/Seller is only liable for typical damages that are foreseeable at the time of concluding the agreement and is not liable for lost profits towards the Service User/Client who is not a consumer.

9.9. Any disputes arising between the Seller/Service Provider and the Client/Service User who is not a consumer shall be submitted to the court competent for the location of the Seller/Service Provider’s registered office.

10.1. The administrator of the personal data of Clients collected through the Online Store is WPPH Sp. z o.o., Marynarska 14, 02-674 Warsaw, NIP 5214052712, REGON 527450873, KRS 0001081160, email address: contact@aeterie.com.

Aeterie respects your rights and complies with the applicable laws in Poland, especially the regulation on the protection of personal data (GDPR), committing to ensuring the security and confidentiality of the personal data collected. All our employees have been properly trained in personal data processing.

10.2. What is personal data processing?

Personal data processing occurs when we perform certain operations or sets of operations on personal data in either an automated or non-automated manner. These operations include, in particular, the collection, recording, organizing, structuring, storing, adapting or modifying, retrieving, consulting, using, disclosing by transmission, disseminating, or otherwise making available, matching or combining, restricting, deleting, or destroying your data. In simple terms, from the moment you visit our website, we process your personal data.

The principles of personal data processing are governed by Polish laws, especially the Act of May 10, 2018, on the Protection of Personal Data (Journal of Laws, item 1000), partially repealing the Act of August 29, 1997, on the Protection of Personal Data (Journal of Laws 1997 No. 133, item 883), as well as European regulations: Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as GDPR).

10.3. What do we use your personal data for?

We process your personal data to present you with the offer of our store, to fulfill the contract, and to enable you to exercise your rights. Additionally, we often process your personal data based on your consent, for example, when you click on the appropriate box to consent to the processing of your IP address, email, name, etc. Whenever we obtain your consent, we inform you who will process your personal data, on what basis, for what purpose, and the consequences of refusing to give consent. Refusing consent will not result in any negative consequences for you, but it may prevent us from fulfilling the contract, e.g., if we don’t know your address, we won’t be able to fulfill the order.

The legal basis for such processing is:

• Article 6(1)(a) GDPR – based on your consent.
• Article 6(1)(b) GDPR – for the purpose of performing the sales agreement.

10.4. What kind of data do we process?

The data we process includes:

• First and last name – when placing an order or requesting an offer, you will be asked to provide your name for the purpose of fulfilling the order and for contact.
• Home address – only if it is needed for shipping the ordered goods. If you represent a business entity and order to the address of its registered office, we will not process your home address.
• Phone number – so that the courier company can contact you regarding the delivery of the shipment. Sometimes, we also call to confirm an order or in case of unexpected events like an out-of-stock item, when we propose a beneficial solution.
• Email address – we use your email address to send order confirmations and to contact you. If you subscribe to our newsletter, we may send you commercial information several times a month.
• IP address – information from general connection principles on the Internet, such as the IP address (and other information in system logs) is used by the server administrator for technical purposes. IP addresses can also be used for statistical purposes, such as gathering general demographic information (e.g., the region from which the connection originates).
• Cookies – we use cookies technology to customize the service to your individual needs. You may agree for your entered data to be saved so that you do not need to enter it again during future visits to our website. Owners of other websites will not have access to this data. If you disagree with personalizing the service, we suggest disabling cookies in your browser settings.
• NIP number – for accounting purposes.

Providing the above data is required in the following cases:

• For order fulfillment – after the time required to fulfill the order and any potential claims, we remove all data that can identify you (name, surname, address, phone number, email). Only the sales document remains for fiscal purposes.
• When registering in our customer database – registration is voluntary. We store this data to facilitate future contact or entering into a contract.
• If you wish to receive information about interesting events and commercial offers – you may subscribe to our newsletter. Participation is voluntary and you can unsubscribe at any time.
• If you wish to exercise your warranty rights regarding a product purchased from our store.

10.5. Do we share your data with other entities?

We only provide your personal data to third parties when it is permitted by applicable law. Such a situation occurs when we provide data to certain service providers with whom we cooperate, such as courier companies, postal services, hosting providers, accounting offices, electronic payment processors, collaborators. In principle, these service providers process your data on our behalf only under specific conditions. If they work for us as data processors, they access your data only to the extent and for the period necessary to perform the specific service. For example, if you ordered goods from us, your data such as name, surname, home address, and phone number will be provided to the courier company solely for the purpose of delivering the ordered product. It should be noted that your personal data is processed exclusively by persons authorized by us as the Administrator or by data processors with whom we work closely in the performance of services, while ensuring an appropriate level of data security. There may also be situations where your personal data is disclosed to authorized entities based on applicable laws, such as the Police or Courts.

10.6. What rights do you have regarding data protection?

You have the following statutory data protection rights under the relevant legal requirements:

• Right to withdraw consent – Article 7(3) GDPR.
• Right to information – Article 15 GDPR.
• Right to delete data – Article 17 GDPR.
• Right to correction – Article 16 GDPR.
• Right to limit processing – Article 18 GDPR.
• Right to data portability – Article 20 GDPR.
• Right to lodge a complaint with the supervisory authority – Article 77 GDPR.
• Right to object to certain data processing actions – Article 21 GDPR.

10.7. When will your data be deleted?

We store your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, particularly for fulfilling our contractual and legal obligations. We may also store your personal data for other purposes, e.g., until the law allows us to retain it for specific purposes, including defending against potential legal claims.

10.8. How do we protect your data?

Your personal data is obtained securely using encryption. This applies to the order submission process and client login. We use SSL (Secure Socket Layer) encryption. In addition, our website and other systems are secured with technical and organizational measures to protect against loss, destruction, access, alterations, or dissemination of customer data by unauthorized persons.

10.9. Contact details

For any questions, complaints, or requests regarding personal data processing, please contact the Data Protection Officer in writing at: Data Protection Officer, Aeterie Sp. z o.o., Marynarska 14, 02-674 Warsaw.

Or electronically at: contact@aeterie.com.

Under the terms of the GDPR, you have the following rights concerning the processing of your personal data by the Administrator in connection with operating the Store: the right to access, update, transfer, delete your data, submit objections to data processing, and request restrictions on data processing.

You have the right to file a complaint with the President of the Personal Data Protection Office regarding the processing of your personal data by the Administrator.

11.10.1 What are “cookies”?

“Cookies” refer to computer data, particularly text files, stored on the end-user’s devices (such as computers, phones, or tablets) and transmitted by websites. These files allow websites to recognize the user’s device and appropriately display the webpage according to their individual preferences, such as remembering the user’s language and other settings. “Cookies” generally contain the name of the website they originate from, the duration of their storage on the device, and a unique identifier.

11.10.2 What do we use “cookies” for?

“Cookies” are used to adapt the content of websites to the user’s preferences and device, optimizing website usage. They allow for saving choices regarding language, browser, website elements, or opting out of personalized advertisements. Cookies also store location information for the user.

They are also used to make logging into your account easier, including via social media, and to allow navigation between pages without needing to log in again on each subpage. “Cookies” are also employed to secure websites, preventing unauthorized access.

Additionally, cookies are used to create anonymous, aggregated statistics to understand how users interact with our site, helping improve its structure and content without personally identifying the user. They ensure the smooth functioning of websites and performance testing.

“Cookies” are also used to identify which advertisements the user has seen and to display the most relevant advertisements based on the user’s activity across websites.

11.10.3 What types of “cookies” do we use?

There are typically two types of “cookies” – “session” and “persistent.” Session cookies are temporary files that remain on your device until you log out of the website or close the browser. Persistent cookies stay on your device for a specified period or until you manually delete them. Cookies used by third-party partners of the website operator, including users, are subject to their own privacy policies.

11.10.4 Do “cookies” contain personal data?

In general, cookies do not constitute personal data. However, some information stored in cookies (e.g., preferences), especially when combined with other user data, can be considered personal data. Personal data collected through cookies may only be processed for specific functions for your benefit, as outlined above. These data are encrypted to prevent unauthorized access.

11.10.5 Deleting “cookies”

We are allowed to store and access cookies based on your consent as a user of our website. This consent is given when configuring your browser or website/service settings. You can always revert to these settings and specify conditions for storing or accessing this information.

By default, web browsers allow cookies to be placed on end devices. You can modify these settings to block automatic cookie handling or to be notified each time cookies are sent to your device. Detailed information about managing cookies is available in the browser’s settings. Limiting the use of cookies may affect some functionalities available on our website.

12.1 To schedule a personal visit or pick-up of your order, please fill out the registration form and choose a convenient time slot.

12.2 The reservation date must be confirmed by Aeterie.

12.3 The visit lasts 30 minutes.

12.4 If you need to cancel your visit, please notify us. If you have any questions, feel free to contact us at contact@aeterie.com.

13.1. The agreements concluded through the Online Store are made in the Polish language.

13.2. Changes to the Terms and Conditions:

13.2.1. The Service Provider reserves the right to make changes to the Terms and Conditions for important reasons, such as changes in the law or modifications in payment and delivery methods that affect the implementation of the provisions of these Terms and Conditions.

13.2.2. In the case of agreements of a continuous nature (e.g., Electronic Service – Account) concluded under these Terms and Conditions, the amended Terms and Conditions will be binding on the Service Recipient if the requirements set out in Articles 384 and 384[1] of the Civil Code are met, meaning the Service Recipient was properly notified of the changes and did not terminate the agreement within 14 calendar days from the date of notification. If the change to the Terms and Conditions introduces any new fees or increases existing ones, the consumer Service Recipient has the right to withdraw from the agreement.

13.2.3. In the case of agreements other than continuous agreements (e.g., Sales Agreement) concluded under these Terms and Conditions, changes to the Terms and Conditions will not affect the acquired rights of Service Recipients/Customers who are consumers before the changes come into effect, particularly, the changes will not affect already placed or submitted Orders or concluded, performed, or executed Sales Agreements.

13.3. For matters not regulated by these Terms and Conditions, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the Provision of Electronic Services of July 18, 2002 (Dz.U. 2002 no. 144, item 1204, as amended); for Sales Agreements concluded from December 25, 2014, with Customers who are consumers – the provisions of the Consumer Rights Act of May 30, 2014 (Dz.U. 2014 no. 827, as amended); and other relevant provisions of generally applicable law.